FAQs

How do I place an order?

Before you make an order, you will need to browse or search for the item you are looking for. Use our menus or search box in order to find your items.

To find out all about a product, click on the item to view the details. You can change the quantity you want by clicking the number in the quantity box. This number will automatically be set to 1, so if you click add to basket, 1 will be added. You can then continue shopping or go straight to checkout

How do I checkout?

Once at the checkout you can either checkout as a guest, or sign up for an account. We would always recommend signing up for an account as it makes checking out easier next time by storing your billing and shipping addresses. This is a good time to point out, that we never store your credit/Debit card details and Golden Aura provides a 100% secure shopping experience, so you can shop with confidence.

How can I pay?

We accept all major debit and credit cards as payment, including Visa and Mastercard. We also accept Google Pay, Klarna & Shop.

Can I use a different delivery address to the billing address?

Of course, just use the options at the checkout page.

How will I know if my order has gone through?

Once you have placed your order with us , you will receive a confirmation email to tell you your order has been received. Worth checking that all of your delivery address information is correct on this - if it isn't, just drop us an email using our contact form here.

I forgot to add items to my order, can you add them?

Unfortunately not, you will have to either order on a seperate order or cancel the order if it still hasn't been dispatched and order again.

Can I change my delivery address after my order has gone through?

Depends on many factors, whether it has been dispatched or not or already prepared for delivery. If you use our contact form we will do our upmost best to change the delivery address before its too late!

Can I cancel my order?

Yes as long as it's not already been prepared for dispatch or has been dispatched.

When will orders be dispatched or arrive?

You can find information on here: Shipping Policy and we give rough estimations on our checkout page though please remember these are estimations and not confirmed dates they will arrive.

Is what I see on the website an accurate representation of what I will recieve?

The answer is 99.9% yes. The 0.1% is the display box that it comes in maybe slightly different to the one used in our photos.

This is due to brands rebranding/redesigning boxes but it is still the actual genuine product described. Whilst we try to keep our photos up to date some slip through the cracks.

Can I return an order?

Yes as long as it falls in line with our Returns Policy

My item is damaged, what do I do?

We will aim to resolve this as quickly as possible, we reccomend taking photos of the parcel in came in and product that were damaged as this will be help us resolve the issue more quickly.

I have recieved the wrong or I am missing an item?

How to use a Discount Code?

You will the option to do this out of checkout page.

Discount Code not working?

Make sure you haven't misspelt anything or that the code hasn't expired or is still valid. Please contact us on if you are still unsure using our contact form

What are your business hours/days?

We operate a standard Monday to Friday 8 till 5

Any other questions?

Use our contact form

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FAQs